ABOUT RTL ‘OUR STORY’
RTL Plumbing was started in 1948 by three mates - Alf Reynolds, Len Trezona and Graham Lister, whose office consisted of a garage on Graham’s property in Bulimba.
Since purchasing the business in 2004, current owners and husband and wife duo, Ben and Kate L’Estrange have grown the business to over 75 Team Members, and expanded trade service offerings to not only include plumbing services but also gas fitting, roofing, pipe relining as well as commercial refurbishments and fit-outs throughout not only Brisbane but the Gold Coast as well. All while remaining local to our much loved Bulimba.
Fast forward from our initial inception over 70 years ago to July 2019 and RTL Plumbing are excited to announce a change to our business name. From July 1st 2019 RTL Plumbing will be recognized and operating as “RTL Trades”. The reason for this change is to allow for potential growth to incorporate trade industry services outside of what we are currently known and renowned for. Stay tuned for more exciting new in future!
For a more in depth look at the history of our business we invite you to explore our historical timeline.
We are RTL: Our People are our Business
Health and Safety is at the heart of everything we do.
Safety is fundamental to how we do business and we believe that successful projects are safe projects. Nothing is more important than safety. We ensure safe work practises, and that the RTL Trades Team look after themselves and their mates to ensure every day is a safe day, to achieve our “Zero Harm” objective. We maintain a Work Health and Safety Management System to enable compliance with AS/NZS 4801, that covers the activities of our operation.
The RTL Culture
Employee Wellbeing and Mental Health – we take employee wellbeing seriously and we are committed to fostering a balanced “worklife” environment, ensuring every employee enjoys a healthy balance of work and family life. This essential mix is pivotal to ensuring happy employees, minimising the risk of workplace injury and reducing staff turnover.
Training & Development: Investing in our people.
Advancing in industry is easy when you harness the passion, drive and enthusiasm of a talented team. Our people are our most valuable resource, and we invest in our employees through ongoing training and development, providing opportunities for skills development and nurturing our future leaders.
Toolbox Talks – regular Toolbox Talks meetings are a place to collaborate and innovate. We actively encourage team participation, and use our toolbox talks as a place to recognise and reward success, provide training and development and further enhance our culture.
Apprentices – we have a strong belief in the fostering of new industry talent and offer our apprentices the opportunity to take on challenges in a safe and experience-rich environment.
We encourage and facilitate the continual learning and improvement of all our team members. Training presents a prime opportunity for RTL staff to expand their knowledge base on safety, technical and product advancements within the industry. This allows us to arrive at your site armed with the knowledge on how best to rectify whatever problem you’re having and how to carry out the required work in a safe manner.
Community & Charity
RTL Trades are proud to give back to our community, through sponsorships, donations and volunteering our time. We love to help out where we can and find joy in investing in the communities around us.
RTL Trades beneficiaries include:
Wesley Mission Queensland – Mental Health Services and Hardship Relief Services
Bulimba and Districts Meals On Wheels - On our 70th Birthday in May 2018, we supported our Bulimba-local charity by donating $1 for every coffee sold at our favourite local coffee haunt – Hawthorne Garage. The campaign was a great success and we donated $800 which went towards Bulimba and Districts Meals On Wheels own special milestone – their 50th Birthday Celebrations.
Mental Awareness Foundation – Walk for Awareness participants since 2017.
Act For Kids – Supporting Capitol Body Corporate’s charity of choice since 2015.
Movember Foundation – Supporting the Men’s Health Charity since 2015.
Proud Sponsors of GPS Rugby Club
The hallmarks of our service
Professionalism, Quality & Excellence
We strive for quality to achieve excellence in everything we do.
We understand and focus on the needs of our clients. We are dedicated to meet those needs with a sense of ownership and urgency.
Teamwork & Commitment
We share and leverage our collective talents to achieve greater results.
Knowledge & Skill
We aim for continuous improvement and learning through building and sharing our knowledge and skills.
We protect and enhance the wellbeing of our people, projects, communities and environment
Honestly, Trustworthy & Transparency
We act honestly, consistently and ethically at all times.